Privacy Policy
Welcome to French Coffee Bean. Your privacy is critically important to us. This Privacy Policy outlines the types of information we collect and receive, and how we protect your data. If you have any questions, please contact our team via the email provided at the end of this document.
1. Information We Collect
We collect personal information that you provide to us when you express an interest in obtaining information about us or our services. This includes contact details such as your name, email address, and phone number, as well as educational data like your French level and learning goals. Payment data is processed through secure third-party providers.
2. How We Use Your Information
- To provide and maintain our French language lessons and educational services
- To communicate with you regarding your lesson bookings and schedule updates
- To analyze website traffic and improve user experience
- To send periodic updates regarding technical notices or curriculum changes
3. Log Files and Cookies
French Coffee Bean follows a standard procedure of using log files and cookies. The information collected by log files includes internet protocol (IP) addresses, browser type, ISP, and date/time stamps. These are not linked to any information that is personally identifiable and are used solely for website administration.
4. Your Data Rights (GDPR)
- The right to access your personal data copies
- The right to rectify inaccurate information
- The right to data erasure under certain conditions
- The right to object to or restrict processing of your personal data
5. Information Security
We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
6. Contact Information
If you have any questions or concerns about our Privacy Policy or data practices, please contact us at: rebecca@frenchcoffeebean.gmail.com. We typically respond within 1-2 business days.
7. Legal Notice
This website is operated by Rebecca at French Coffee Bean. All educational content, curricula, and materials provided during lessons are the intellectual property of French Coffee Bean. By using our services, you agree to respect these ownership rights and use the materials solely for your own personal educational purposes.
8. Refund Policy
French Coffee Bean aims for complete student satisfaction. Course packages and individual lessons are valid for 12 months from the date of purchase. Refunds are available within 14 days of purchase, provided no lessons have been conducted. Once a course plan has commenced, refunds are generally not provided except under exceptional circumstances at our discretion.
CHILDREN’S DATA PROTECTION POLICY (Processing the Data of Minors)
1. Special Protection for Children
Children’s personal data receives enhanced protection under UK GDPR. We only collect information necessary for tutoring and safeguarding.
2. Parental / Guardian Consent
We require explicit parental or guardian consent before:
• Creating a student profile
• Collecting or storing educational information
• Communicating directly with a minor
• Using any digital tools that involve student data
Consent is obtained through a signed digital or paper form. Parents may withdraw consent at any time.
3. What Data We Collect About Children
We may collect:
• Name, age, school year
• Learning needs, academic performance, session notes
• Safeguarding‑relevant information (only when necessary)
• Online session recordings only if consent is given
We do not collect unnecessary data such as marketing preferences or social media information.
4. How Children’s Data Is Used
Children’s data is used solely to:
• Deliver tutoring
• Track progress
• Provide feedback to parents
• Ensure safety and wellbeing during sessions
We do not use children’s data for marketing or profiling.
5. Data Storage & Security
• Data is stored securely using encrypted systems.
• Access is restricted to authorised staff only.
• Online platforms used for tutoring are selected for GDPR compliance.
• Session notes are retained only as long as necessary for educational and safeguarding purposes.
6. Sharing Children’s Data
We may share data only when necessary:
• With parents/guardians
• With schools or professionals only with parental consent
• With authorities if required for safeguarding or legal reasons
We never sell or share children’s data with third parties for marketing.
7. Data Retention
Children’s data is retained only for as long as needed to provide tutoring services and meet legal obligations. Retention periods are:
• Student records: up to 3 years after services end
• Safeguarding records: as required by law
• Financial records: 6 years (HMRC requirement)
8. Your Rights
Parents/guardians have the right to:
• Access their child’s data
• Request correction or deletion
• Withdraw consent
• Object to processing
• Request data portability
Requests can be made by contacting us at [Email].
11. LIMITATION OF LIABILITY
We are not liable for indirect or consequential losses. Our total liability for any claim relating to the Services is limited to the amount paid for the relevant session(s).
12. GOVERNING LAW
These Terms & Conditions are governed by the laws of England and Wales.